Terms of service

Terms of Service

These Terms of Service apply to your use of Ours, Kept. and purchases made through our online store at ourskept.com. By accessing our website or placing an order, you agree to these terms.

Products and personalization: Many of our products are personalized or made to order. Customers are responsible for reviewing names, dates, spelling, wording, product options, and other personalization information before submitting an order. We make reasonable efforts to accurately display our products, but colors and appearance may vary slightly depending on screen settings and production methods.

Orders: We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of pricing errors, suspected fraud, unavailable materials, or an inability to complete the requested personalization. If we cancel a paid order, the applicable payment will be refunded.

Pricing and payment: Prices are shown in the currency displayed at checkout and may change without notice. The price charged is the price shown when your order is placed, subject to correction of obvious errors. Payment must be successfully completed before an order is processed.

Production and shipping: Estimated processing and delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise. Delivery may be affected by carriers, weather, holidays, or other circumstances outside our reasonable control.

Returns and refunds: Returns, replacements, cancellations, and refunds are governed by our Refund Policy. Please review that policy before purchasing, particularly when ordering personalized or custom products.

Website use: You may not use this website or its content for unlawful purposes, interfere with the operation or security of the site, attempt unauthorized access, or misuse our products, services, images, designs, or content.

Intellectual property: Website content, product photography, graphics, branding, written content, and original designs owned by Ours, Kept. may not be reproduced, distributed, or commercially used without permission, except as permitted by applicable law.

Third-party services: Our store is hosted by Shopify and may use third-party services for payments, shipping, analytics, marketing, and other store functions. Your use of certain third-party services may also be subject to their terms and policies.

Liability: To the fullest extent permitted by applicable law, Ours, Kept. will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Changes: We may update these Terms of Service when necessary. The version posted on our website at the time of your use or purchase will apply, subject to applicable law.

Contact: Questions about these terms or an order can be submitted through the Contact page on our website.